JOB TITLE: AML Regulatory Compliance Associate Manager

WORK SETUP: Onsite in Taguig

WORK SHIFT: Shifting

Salary budget: Confidential (Will be discussed during the job offer)

SKILLS AND QUALIFICATIONS:

- 5-8 years of relevant KYC/AML experience

- Minimum 5 years of supervisory or people management experience

- Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance

- Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance

- Excellent stakeholder management, communication, and leadership skills

RESPONSIBILITIES:

- Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments

- Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off

- Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback

- Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers

- Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners

- Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail

- Manage attrition risk through engagement, recognition, and early identification of disengagement signals

- Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions

- Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary

- Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp

Additional Information:

- Open to applicants who are currently in the Philippines and already have the right to live and work in this country