Gratitude India

Bilingual Service Desk Analyst - Dutch & French - Onsite Taguig

0 - 12 year(s)

Philippines - Manila (Alabang Muntinlupa City, Taguig, Fairview Quezon City)

100000 - 130000 Thousand p.m

Job Description

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Role: Account Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

BPO Voice Process
French Language
BPO Call center
good communication skills
Fluent Dutch speaker

Bilingual Service Desk Analyst - Dutch & French - Onsite Taguig

ABOUT THE ROLE:
We are looking for a bilingual Service Desk Analyst fluent in Dutch and French to join our team in McKinley Hill, Taguig. You will provide technical support and excellent customer service to international clients.

WHAT YOU WILL DO:
- Provide Level 1 and Level 2 technical support for end-users
- Handle incidents, service requests, and troubleshooting via phone, email, and chat
- Log tickets accurately and resolve or escalate issues as needed
- Ensure high customer satisfaction and meet SLA targets
- Collaborate with IT teams to resolve complex technical issues

QUALIFICATIONS:
- Fluent in Dutch and French (speak, read, and write) - required
- At least 2 years of experience in Technical Support / Service Desk / IT Help Desk
- Strong background in technical troubleshooting
- Excellent communication and customer service skills
- Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule
- Stable work history, not a frequent job hopper
- Must not be a present or former employee of CGI
- PRV/TRV holders preferred, but client can process working visa

WHAT WE OFFER:
- Competitive salary and benefits package
- Visa sponsorship support
- Career growth and learning opportunities
- Collaborative and supportive work environment

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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