USRN Training Supervisor

Account: El Paso Account
Work Setup: Temporary Work From Home (WFH)
Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga
Schedule: Flexible to work shifting schedules, including weekends, night shifts, and holidays, based on business requirements
Salary Package: PHP 73,000–80,000
Headcount: 1
Start Date: ASAP

Job Summary

We are looking for an experienced USRN Training Supervisor to lead training and knowledge-transfer initiatives for the El Paso Account. The ideal candidate is an active USRN with strong clinical expertise, relevant BPO/CPO training experience, and proven supervisory or team-leadership experience.

Key Responsibilities

• Deliver and oversee clinical and process training programs for USRN/clinical teams.

• Apply Kirkpatrick Learning Effectiveness principles to assess and improve training outcomes.

• Provide effective knowledge transfer using clinical and process expertise.

• Coach, mentor, and support trainers and/or clinical team members.

• Ensure training content and delivery align with client requirements, clinical standards, and applicable guidelines.

• Support clinical decision-making and case discussions using evidence-based or client-specific guidelines.

• Ensure accurate and compliant medical/clinical summary writing.

• Monitor training effectiveness and recommend improvements based on learner and business results.

• Collaborate with operations, quality, and other stakeholders to address knowledge and performance gaps.

Qualifications

• Active USRN license – any U.S. state.

• At least 1–2 years of relevant Trainer/Training Supervisor experience in a BPO/CPO environment.

• Experience managing or leading a team.

• At least 2 years of recent and relevant clinical/hospital or similar experience.

• Strong clinical background in one or more of the following is preferred:

  • Orthopedics

  • Emergency Room

  • Intensive Care

  • Neurology

  • Occupational Medicine

  • Rehabilitation

• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.

• Teaching credentials or training certifications are an advantage.

• Strong Clinical Subject Matter Expertise and ability to apply technical and professional knowledge to achieve process and business outcomes.

• Knowledge of Medical/Clinical Summary Writing, including appropriate documentation of subjective findings, objective findings, assessment, and treatment planning.

• Familiarity with state-specific evidence-based guidelines and/or client proprietary guidelines.

• Strong clinical decision-making skills, with the ability to assess available information and determine appropriate courses of action consistent with applicable guidelines.

Required Credential

• USRN License – Any U.S. State

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Application

Interested candidates may apply by completing the questionnaire below:

Questionnaire link: ​https://myglit.com/lateral/cref/1cfb2e6e32