Account: Healthcare

Work Setup: On-site/Hybrid
Location: TP Alphaland, Makati, Philippines
Shift Schedule: Shifting

Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Job Summary

The US Registered Nurse (USRN) Trainer is responsible for delivering and managing clinical training programs for new and existing nursing staff. The role ensures training content aligns with client requirements, company standards, and U.S. healthcare regulations while supporting clinical competency and operational readiness.

Key Responsibilities

A. Training Delivery

• Conduct New Hire Training (NHT) for USRN roles across various clinical programs such as Utilization Management (UM), Case Management (CM), Clinical Appeals, Triage, and Claims Review.

• Facilitate instructor-led, virtual, and hybrid training sessions.

• Ensure trainees meet clinical competency, documentation quality, and compliance standards before deployment.

B. Curriculum & Content Development

• Develop, review, and update training modules, assessments, simulations, and reference materials.

• Ensure training content complies with client guidelines, internal policies, U.S. healthcare protocols, and HIPAA requirements.

• Collaborate with Operations, Quality, and Client teams to maintain training accuracy and effectiveness.

C. Trainee Evaluation & Coaching

• Conduct knowledge assessments, practical evaluations, and certification activities.

• Provide coaching, feedback, and developmental support to trainees.

• Support transition-to-production activities, including nesting, shadowing, and side-by-side coaching.

D. Compliance & Documentation

• Maintain accurate training records, evaluations, attendance, and reports.

• Ensure adherence to confidentiality and compliance standards.

• Prepare and submit training performance reports as required.

E. Continuous Improvement

• Identify learning gaps and facilitate refresher and upskilling programs.

• Participate in audits, calibration sessions, client meetings, and policy updates.

• Support initiatives that improve training quality, efficiency, and clinical accuracy.

Non-Negotiable Requirements

• Active and unrestricted U.S. Registered Nurse (USRN) license.

• Minimum 2–3 years of clinical bedside experience (ER, ICU, Med-Surg, Telemetry, etc.).

• Minimum 1 year of experience as a USRN Trainer in a BPO or U.S. Healthcare account.

• Experience in Utilization Management, Case Management, Triage, Appeals, or Claims Review.

• Knowledge of MCG/Milliman, InterQual, HIPAA requirements, clinical guidelines, and U.S. medical terminology.

• Previous experience in training or clinical education.

• Familiarity with adult learning principles, curriculum design, and training methodologies.

• Excellent English communication skills (written and verbal).

• Strong presentation, facilitation, and interpersonal skills.

• Ability to work in on-site, remote, or hybrid training environments.

Preferred Qualifications

• Experience in Instructional Design or Learning & Development (L&D).

Application

Interested and qualified candidates should send their CV to: