Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga

Work Setup: Temporary WFH
Salary Package: PHP 73,000 – PHP 80,000 per month
Work Schedule: Flexible shifting schedule (including weekends, night shifts, and holidays)
Joining: ASAP

Job Overview

We are hiring a licensed US Registered Nurse (USRN) with strong training and leadership capabilities to lead clinical learning initiatives for our El Paso healthcare account. This role requires a combination of clinical expertise, BPO/CPO training experience, team leadership, and the ability to ensure effective knowledge transfer and clinical process compliance.

Key Duties and Responsibilities

• Supervise and guide clinical trainers and training personnel.

• Lead the delivery of clinical training programs and knowledge transfer sessions.

• Apply the Kirkpatrick Learning Effectiveness Model to assess training outcomes.

• Develop training strategies to improve employee knowledge, competency, and performance.

• Provide guidance on clinical case reviews, medical summaries, and clinical documentation.

• Ensure adherence to client-specific and evidence-based medical guidelines.

• Support clinical decision-making through professional knowledge and clinical expertise.

• Monitor training performance, identify learning gaps, and implement improvement plans.

• Work closely with operations, quality assurance, and client stakeholders.

• Manage team performance, coaching, and development initiatives.

Required Qualifications

• Active USRN license from any US state.

• Minimum 1–2 years of experience as a BPO/CPO trainer or training lead.

• Previous supervisory or people management experience.

• At least 2 years of recent clinical or hospital experience.

• Experience with Kirkpatrick Learning Effectiveness or similar training evaluation methodologies.

• Strong clinical expertise in one or more areas: Orthopedics, Emergency Room, ICU, Neurology, Occupational Medicine, or Rehabilitation.

• Excellent medical writing, clinical documentation, and case summary skills.

• Knowledge of evidence-based clinical guidelines and client-specific medical protocols.

• Strong communication, leadership, coaching, and analytical skills.

• Teaching certifications or relevant educational credentials are preferred.

Work Requirements

• Must be flexible to work on shifting schedules.

• Willing to work nights, weekends, and holidays as required.

• Must be available for immediate joining.