Concentrix Clark | Customer Service Associate – Telco & Financial Accounts

*Location: Clark, Pampanga, Philippines | Work Setup: Onsite  

*Job Type:Full-time | 

Accounts: Telco & Financial Services

*Salary & Benefits*  

- Salary Range: PHP 13,000 – PHP 25,000/month depending on account and experience  

- Onsite setup | HMO + Government benefits + Night shift differential  

- Paid training, career growth, and account incentives  

- Dynamic work environment with multiple career paths  

*Job Description*  

Handle inbound and outbound customer interactions for leading Telco and Financial accounts. Provide accurate solutions, excellent service, and maintain quality and KPI standards.

*Key Responsibilities*  

- Handle customer inquiries via voice, email, or chat  

- Resolve customer concerns and provide product/service support  

- Meet quality, productivity, and attendance standards  

- Work in a fast-paced, target-driven environment  

*Qualifications*  

- *Education:* High School Graduate / Senior High School Graduate  

- *Experience:* Minimum 6 months BPO experience required  

- *Skills:* Good English communication skills, customer service orientation, willing to work onsite in Clark  

- *Schedule:* Open to shifting schedules, weekends, and holidays  

*Accounts Available*  

1. Telco Account– Assist customers with telecom products, services, and technical concerns  

2. Financial Account – Support customers with banking, credit, or financial service inquiries