Location: Taguig, BGC / Cebu / Davao / Clark, Pampanga

Work Arrangement: Temporary WFH
Compensation: PHP 73,000 – PHP 80,000 monthly package
Shift: Flexible shifting schedule, including weekends, holidays, and night shifts
Employment Type: Full-time
Start Date: ASAP

Position Overview

The USRN Clinical Learning & Development Supervisor will oversee clinical training and development initiatives for the El Paso healthcare account. This position requires an active USRN license, hands-on clinical experience, and a strong background in training and people management within a BPO/CPO healthcare environment.

The successful candidate will be responsible for ensuring effective clinical knowledge transfer, improving training outcomes, and maintaining alignment with client-specific clinical standards and evidence-based practices.

Roles and Responsibilities

• Oversee end-to-end clinical learning and development activities.

• Lead and supervise clinical trainers and training teams.

• Implement effective learning strategies using the Kirkpatrick Learning Effectiveness Model.

• Evaluate training effectiveness through learning assessments, performance tracking, and feedback.

• Provide clinical expertise and guidance on healthcare processes and medical case management.

• Ensure accurate medical and clinical summary writing in accordance with client documentation standards.

• Guide teams in applying evidence-based and state-specific clinical guidelines.

• Support sound clinical decision-making based on patient information, treatment plans, and applicable protocols.

• Identify training gaps and develop targeted learning interventions.

• Partner with operations and quality teams to improve clinical performance and process compliance.

• Drive continuous improvement in training delivery and team capabilities.

Candidate Requirements

• Active US Registered Nurse (USRN) license – any US state.

• 1–2 years of experience in clinical training within a BPO/CPO environment.

• Previous experience as a Training Supervisor, Team Lead, or people manager.

• Minimum 2 years of recent clinical or hospital experience.

• Practical knowledge of the Kirkpatrick Learning Effectiveness Model.

• Strong clinical background in orthopedics, emergency care, intensive care, neurology, occupational medicine, or rehabilitation is preferred.

• Proficiency in clinical documentation and medical summary writing.

• Understanding of evidence-based medical guidelines and client-specific clinical protocols.

• Strong leadership, communication, problem-solving, and decision-making abilities.

• Relevant teaching credentials or training certifications are an advantage.

Additional Conditions

• Temporary WFH arrangement.

• Candidates may be based in BGC Taguig, Cebu, Davao, or Clark, Pampanga.

• Must be willing to work flexible shifting schedules, including weekends, nights, and holidays.

• Immediate availability is preferred.