Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga

Work Setup: Temporary Work From Home (WFH)
Salary Package: PHP 73,000 – PHP 80,000 per month
Schedule: Shifting schedule, including nights, weekends, and holidays
Employment: Full-time
Joining: ASAP

Job Summary

We are looking for an experienced USRN Clinical Training Supervisor to lead and manage clinical training operations for our El Paso Account. The ideal candidate must have an active USRN license, a strong clinical background, and proven experience in training, coaching, and supervising healthcare professionals in a BPO or CPO environment.

Key Responsibilities

• Lead, manage, and oversee clinical training teams and training operations.

• Design and deliver effective clinical training programs using the Kirkpatrick Learning Effectiveness Model.

• Ensure successful knowledge transfer and evaluate training effectiveness.

• Provide clinical subject matter expertise and guidance to training teams.

• Develop and review clinical documentation, medical summaries, and case narratives.

• Ensure training content aligns with evidence-based clinical guidelines and client-specific requirements.

• Coach and mentor trainers and clinical staff to improve performance.

• Monitor training KPIs, quality metrics, and learning outcomes.

• Collaborate with operations, quality, and management teams to ensure training effectiveness.

Qualifications

• Active USRN license (any US state).

• 1–2 years of relevant BPO/CPO training experience.

• Experience managing or leading a team.

• At least 2 years of recent clinical, hospital, or equivalent experience.

• Knowledge of Kirkpatrick Learning Effectiveness.

• Strong clinical knowledge in orthopedics, ER, ICU, neurology, occupational medicine, or rehabilitation is preferred.

• Excellent clinical decision-making and medical summary writing skills.

• Familiarity with evidence-based and state-specific clinical guidelines.

• Teaching credentials or training certifications are an advantage.

Additional Requirements

• Willing to work shifting schedules, weekends, nights, and holidays.

• Flexible to work from any of the designated Philippine locations.

• Available to start immediately or ASAP.