JOB DESCRIPTION:

●Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)

●Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue

●Selling targeted products/services as part of the customer-initiated interaction

●Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers

●Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates

●Executes specialized projects and activities and typically works according to set principles

●Usually generates and initiates own workload and doesn't need instructions or guidelines

●Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product

●Positions at this level are expected to significantly improve the day-to-day activities/processes

●Manages and oversees the implementation of short-term activities within the team

●Decisions are of an operational nature within a defined scope

●Positions on this level delivers their share of professional responsibilities focusing on professional excellence

●Typically manages a team of Individual Contributor co-workers

Qualifications :

●Minimum 5–8 years of BPO Sales experience

●At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)

●Strong background in Outbound Sales, objection handling, and conversion strategies

●Proven experience in driving sales performance and developing high-performing teams

●Strong knowledge of performance metrics, coaching, and action planning

●Excellent communication, stakeholder management, and presentation skills

●Energetic and engaging during the interview – client non-negotiable

●Dynamic, proactive, and capable of building strategies and implementing course corrections

●Preferably with Travel & Hospitality experience, especially cruise lines or hotels

●Can start immediately

●Willing to work onsite at MOA