Gratitude India

Vietnamese Support Specialist - Open to Foreign Nationals with TRV

0 - 12 year(s)

Philippines - Manila (Alabang Muntinlupa City, Eastwood quezon city, Taguig)

70000 - 80153 Thousand p.m

Job Description

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Role: Account Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Vietnamese
Fluent in Vietnamese and English
Order to Cash
Vietnamese Language

Vietnamese Support Specialist - Open to Foreign Nationals with TRV

ABOUT THE ROLE:
We are urgently hiring Vietnamese Bilingual CSRs to support our Vietnamese-speaking customers. This role is perfect for fluent Vietnamese speakers who want to build a career in customer service.

WHAT YOU WILL DO:
- Support customers in Vietnamese and English through phone, chat, and email
- Assist with inquiries, billing concerns, service requests, and account-related issues
- Provide excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet targets for quality, productivity, and customer satisfaction

QUALIFICATIONS:
- Native or Fluent in Vietnamese with strong professional communication skills
- Conversational English - training and systems are in English
- No BPO experience required - fresh graduates are welcome to apply
- Experience in Collections or Order-to-Cash (O2C) is a plus but not required
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply

SKILLS:
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in a fast-paced environment

BENEFITS:
- Competitive salary package and growth opportunities
- Supportive and collaborative work culture with training and development
- Opportunity to work on meaningful customer and business solutions

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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