Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.

We have an ongoing hiring for a Service Desk Transformation Consultant for our BPO Partner in Quezon City.

Job title: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment

Salary: 112K - 140K
Target Start Date: ASAP
Headcount: 1

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
• College Graduate
• 3–5 years of experience in WFM or RTA
• Expert in Forecasting & Scheduling
• Strong analytical and reporting skills
• Advanced MS Excel knowledge required
• Experience with Verint, Genesys, or other WFM tools
• Excellent communication and interpersonal skills
• RTA/MIS experience is an advantage
• Can work with minimal supervision

To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure to answer the screening questions.

Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!