JOB DESCRIPTION:

Responsible for accurate and timely application of customer payments, reconciliation of accounts, and resolution of cash exceptions to support efficient cash flow management and reduce unapplied cash. Candidates should be open to working in
US shifts to support customers across delivery locations.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Cash Application, or Order-to-Cash processes in a shared services environment is preferred.
• Process and apply customer payments received through ACH, Wire, Lockbox and other payment channels.
• Investigate unapplied or unidentified cash and perform payment research.
• Perform account reconciliations and resolve short payments and discrepancies.
• Collaborate with Collections, Billing, disputes and customers to resolve payment exceptions.
• Support month-end activities and maintain accurate transaction records.
• Ensure compliance with SLAs, productivity targets and quality standards.

Required Skills:

• Bachelor’s degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Experience in cash application, bank reconciliations, payment research, and exception management in a high-volume environment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail, and proficiency in MS Office required.
• Strong and Effective communication and the ability to collaborate with internal and external stakeholders.