Account/Category/ Campaign: H&R Block Seasonal Account

Employment: Contractual until the end of April 2027
Work location/Set up: On-Site in Sucat

Shift Schedule: Shifting Schedule


Job Description:

Training & Development Delivery work focuses on delivering/providing training for the general workforce and

targeted functional/technical areas including:

•Delivering training materials including presentation materials, training guides/manuals, course

evaluations, etc.

•Coordinating training schedule based on training requirements

•Positions on this level have comprehensive knowledge of the specific discipline or the broader area in

which the position operates.

•Executes specialized projects and activities and typically works according to set principles.

•Usually generates and initiates own workload and doesn’t need instructions or guidelines.

•Might supervise work of less experienced professionals, provide professional expertise and take

responsibility for the end-product.

•Positions at this level are expected to significantly improve the day-to-day activities/processes.

•Manages and oversee the implementation of short-term activities within the team.

•Decisions are of an operational nature within a defined scope.

•Positions on this level deliver their share of professional responsibilities focusing on professional

excellence.

•Typically manages a team of Individual Contributor co-workers.


Qualifications :

• 6 months to 1 year of Training Experience in the BPO Industry

• Minimum of 2 years’ experience in the BPO Industry

• Familiarity with adult learning principles, curriculum design, or training methodologies.

• Demonstrated proficiency in English communication (oral and written).

• Strong presentation, facilitation, and interpersonal skills.

• Ability to adapt training delivery to different learning styles and paces

• Experience in instructional design or Learning & Development is a plus.

• Proficiency in using learning management systems (LMS) and training tools


Pre-Screening notes :

How many years of total BPO experience do you have?

How long have you been working as a Trainer in the BPO industry?

What type of training did you handle—Nesting, New Hire, Product, Process, or Refresher?

How many trainees do you typically handle per batch?

What training tools/LMS have you used?

Do you create or modify training materials?

How do you handle trainees with different learning styles or slower comprehension?

Are you willing to work onsite in Sucat and on a shifting schedule?

Are you comfortable with a contractual position until April 2027?

What is your expected basic salary?

Last drawn salary ?

Have you ever worked for Teleperformance directly or through a third-party company?