• Onboard and train clients on SaaS platforms.

• Drive product adoption and customer engagement.

• Identify upsell and cross-sell opportunities.

• Resolve client issues and escalate technical concerns.

• Monitor customer health metrics and drive renewals.

• Collaborate with sales and technical teams.

Qualifications:

• College Graduate – required.

• Min. 2 years relevant experience – required.

• Experience with Customer Success principles.

• Experience with SaaS business models.

• Familiarity with CS platforms (e.g., Gainsight, Salesforce, HubSpot).

• Strong customer service and communication skills.

• Willing to work onsite in Alabang with shifting schedules.

• Can start ASAP.

Why Join?

• Competitive salary: Php 30,000 – 37,000.

• Prime Alabang location.

• Career growth in SaaS and Customer Success.

• Virtual & Walk-in recruitment process.