Location: Eton Centris, Quezon City

Work Setup: 100% Onsite

Schedule: US Business Hours

We are seeking an experienced Team Lead to oversee a Healthcare account and drive operational excellence, team performance, and client satisfaction.

Key Responsibilities:

• Manage day-to-day team operations and ensure performance targets are achieved.
• Conduct team huddles, coaching sessions, and performance reviews.
• Handle escalations and support agents in resolving complex issues.
• Monitor productivity, quality, attendance, and compliance metrics.
• Ensure adherence to HIPAA and other healthcare-related compliance requirements.
• Conduct Root Cause Analysis (RCA) and implement corrective actions.
• Prepare reports and performance updates for management and clients.
• Foster a positive and engaging team environment.

Qualifications:

• Completed at least 2 years in College or a College Graduate.
• Minimum of 2 years experience as a Team Lead.
• Healthcare account experience is preferred.
• Experience in Insurance, Claims Processing, or US Benefits is required.
• Strong leadership, coaching, and people management skills.
• Excellent communication and stakeholder management abilities.
• Must be willing to work 100% onsite in Quezon City.
• Must not be a current or former employee of Wipro.

Pre-Screening Questions:

1. How many years of experience do you have as a Team Lead?

2. Do you have experience handling a Healthcare account?

3. Do you have experience in Insurance, Claims Processing, or US Benefits?

4. What is your last drawn salary?

5. What is your salary expectation?

6. Are you amenable to work 100% onsite in Quezon City on a US Business Hours schedule?

7. When are you available to start once hired?

Interested applicants may apply through Indeed and provide answers to the pre-screening questions along with their updated resume.