Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite , Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2

Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
•  Has an Insurance background, claims processing, US benefits
• Not a job hopper


Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) 
Final Interview: Operations 

Pre-screening Notes:
• How many years of relevant experience do you have as a Team Lead?
• Do you have experience handling a healthcare account?
• Do you have Insurance background, claims processing, US benefits experience also?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a US Business hours schedules?
• When are you available to start once hired?