Job title: Team Leader
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: 30-Mar
Headcount: 1

Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment
• Sound knowledge on the banking domain and understanding of processes and bucket flows
• Good to have: Exposure to US or UK banking industry
• Not a job hopper


Key Responsibilities:
• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws, guidelines, and internal processes
• Handle escalations and maintain high customer service standards
• Coach and mentor team members to achieve targets

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Nicole
SVAR
Final Interview: MS Teams

Pre-screening Notes:
• How many years of relevant experience you have with  US/UK banking operations and training in a call center or shared services environment?
• Do you have knowledge on the banking domain and understanding of processes and bucket flows?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking Industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?