Gratitude India

Sr Manager Process Improvement (Service Excellence)

5 - 30 year(s)

Philippines - Pampanga (Angeles City)

170 - 180 Thousand p.m

Job Description

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Role: Any Other

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Any Other

Key Skills:

Experience in managing Telco and Media accounts

Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK **Relocation allowance/assistance could be provided**
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:
Earned a Bachelor’s Degree in any field **Mandatory**
LSS Greenbelt Certified- minimum **Mandatory**
Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. **Mandatory**
10 years of minimum experience working in BPO industry **Mandatory**
Experience in managing Telco and Media accounts **Mandatory**
Process Improvement experience in BPO Setup is required **Mandatory**
At least 5 years’ experience in a Process Improvement capacity **Mandatory**
Minimum tenure of at least 2 years in last 2 organizations **Mandatory**
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Onyinyechukwu Igweonu

Recruiter - Gratitude India

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Pampanga ,

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