Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.

We are currently hiring a Subject Matter Expert (SME) for our BPO Partner in Clark, Pampanga.

Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga
Work schedule: Flexible schedule
Salary: Up to PHP 38,050 per month (Basic pay: PHP 25,000 – PHP 35,000, Allowance: PHP 3,050). Other perks may be discussed with the client
Target start date: ASAP

Potential relocation package may include:

• One-time relocation allowance (approximately PHP 10,000+; subject to verification).
• One-way transportation support (airfare or land transportation).
• Up to 30 days of accommodation.

Minimum Qualifications:

• At least two years of completion in College/ 2nd year level
• At least 1 year of SME experience.
• Experience supporting a US Mortgage Servicing Campaign is a critical requirement.
• SME experience specifically within a US Mortgage Servicing voice account will be prioritized
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends
• Excellent communication skills (verbal and written) with the ability to influence stakeholders
• Proven leadership and coaching experience in a BPO or shared services environment
• Strong stakeholder management and collaboration skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Background in US Residential Mortgage Servicing (Voice) is required
• Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:

• Candidates with SME experience in another campaign but with previous US Mortgage
• Servicing agent experience.
• Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions).

Non-Negotiable Qualifications:

• Candidates must have US Mortgage experience.

Recruitment Process: Virtual or Online

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!