Role: Subject Matter Expert (SME)​

Program: US Mortgage Servicing (Residential) – Voice Campaign  

Work setup: Onsite in Clark, Pampanga  

Work schedule: Flexible schedule  

Salary: Up to PHP 38,050 per month (Basic pay: PHP 25,000 – PHP 35,000, Allowance: PHP 3,050)  

Target start date: ASAP

Potential relocation package may include:

- One-time relocation allowance (approximately PHP 10,000+; subject to verification).

- One-way transportation support (airfare or land transportation).

- Up to 30 days of accommodation.

Minimum qualifications:

- At least two years of completion in College/ 2nd year level

- At least 1 year of SME experience.

- Experience supporting a US Mortgage Servicing Campaign is a critical requirement.

- SME experience specifically within a US Mortgage Servicing voice account will be prioritized

- Strong analytical and problem-solving skills with the ability to interpret data and identify trends

- Excellent communication skills (verbal and written) with the ability to influence stakeholders

- Proven leadership and coaching experience in a BPO or shared services environment

- Strong stakeholder management and collaboration skills

- Ability to manage multiple priorities in a fast-paced, dynamic environment

- Background in US Residential Mortgage Servicing (Voice) is required

- Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:

- Candidates with SME experience in another campaign but with previous US Mortgage Servicing agent experience.

- Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions).

Non-Negotiable Qualifications:

- Candidates must have US Mortgage experience.

- Profiles without US Mortgage experience should not be endorsed, as they will not be considered.