Role: Manager/Sr. Manager – Process Improvement

Reports to: Senior Director

Work Setup: Onsite/Hybrid – Clark, Pampanga

Schedule: Early night to night shift (weekends off)

Target Start Date: Before end of November

Salary & Benefits:

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  All-in package up to ₱180K

  
  


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  Quarterly performance incentive

  
  


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  Relocation assistance (to be discussed during interview)

  
  

Qualifications (Mandatory):

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  Bachelor’s degree in any field

  
  


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  5–8 years BPO experience in collections or banking accounts

  
  


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  5+ years managerial experience

  
  


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  Six Sigma Greenbelt/Blackbelt and/or Lean Sigma certification

  
  


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  Strong background in process improvement, change/stakeholder management, and project management

  
  

Key Responsibilities:

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  Lead Six Sigma/process improvement projects to reduce cost, improve customer experience, and drive financial gains.

  
  


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  Partner with leaders to identify gaps, conduct audits, and implement high-impact solutions.

  
  


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  Support service delivery in achieving client metrics, operational excellence, and compliance.

  
  


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  Maintain OE dashboards and validate control plans.

  
  

Prescreening:

BPO experience: ___ | Relevant years: ___ | Education: ___ | Salary expectation: ___ | Last salary: ___ | Notice period: ___ | Setup/schedule availability: ___ | Location: ___