Description / Requirements

Role: Sr Manager Process Improvement (Service Excellence)

Account: Telco and Media

Location: CLARK

Work Set-up: Onsite

Work Schedule: Flexible

Start Date: ASAP

Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:

LSS Greenbelt Certified- minimum

Experience in managing Telco and Media accounts

Process Improvement experience in BPO Setup is required

At least 5 years’ experience in a Process Improvement capacity

Minimum tenure of at least 2 years in last 2 organizations

Completed GB projects for KPI Improvement such as CSAT, AHT etc.

Must be at least an incumbent Manager or current Sr. Manager

Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga