Work with the Vertical leads in providing inputs on development areas for projects initiated 

Provide real-time support to teams working on projects

Should be knowledgeable on the business/process

Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients

Should have analytical ability and ability to understand the business impact of nos.

Should be able to manage multiple teams and multiple locations by providing KPI and driving it

In-depth understanding of training metrics and impact to business metric  

In-depth understanding of the TNI/ TNA process and ability to make recommendations for process improvements 

Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration 

Create value for the team by acting as a consultant for operations and identifying process improvement and quality-related initiatives

Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

Maintain vertical hygiene by ensuring reports, data and documents are in place

Promote standardization by creating SOPs across CIS training – Standardization

Promote behavioral training programs and promote the programs in order to ensure maximum participation

 

Should be aware of tools like GoAnimate, Flash player, Captivate and videos, etc.

Should have worked on various training methodologies and have knowledge of Instructional designing

Should have done Market Research & analysis on training models and know what is happening in the training industry

Should have worked on Innovative projects on digital transformation for training

Knowledge of various digital tools & Instructional designing mandatory

Excellent interpersonal skills

Excellent English communication and writing skills

Excellent facilitation skills

Should have an eye for detail

Coaching and feedback skills