Position - Scheduling Analyst ( Japanese Speaker )

Site - Cebu

Work on Site ( Shifting Schedule )

Salary - 70k

Minimum 1 year call center experience in Workforce Management or Supervisory position is an advantage ( BPO Exp is not mandatory )

Japanese Speaker

Proficient in MS Excel

Proficient in any WFM tool (preferably IEX)

Good analytical and numerical ability

Good oral and written communication skills

Flexible schedule and impeccable attendance record.

Responsible for planning, creating and communication of schedules for one or multiple projects

Headcount tracking and Capacity planning for assigned project/s

Forecasting headcount, call capacity, SL delivery on a regular basis

Identifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management

Carrying out regular reporting and data management activities around scheduling and capacity planning