Qualifications:



High School / Senior High School Graduate / College Graduate

Minimum of 6 months of call center/BPO experience

Must have at least 6 months of SQL experience/ SaaS background

Candidates with an IT-related educational background or technical support experience will be preferred

Good communication skills required

Must be willing to work onsite

Must be amenable to a shifting/rotational schedule



Role Responsibilities:



Handle customer or client concerns related to SQL / technical support

Assist with basic troubleshooting and issue resolution

Analyze customer queries and provide accurate support

Document cases, updates, and resolutions properly

Coordinate with internal teams for escalations when needed

Maintain quality customer service and meet process targets



Preferred Profile:



CSR / TSR experience with SQL knowledge & basic API knowledge

Candidate must have 6mos+ in digital ads experience

Technical support background

Basic database understanding

Good English communication

Willing to process immediately


kindly answer the prescreening questions and provide the  answer as your comment

Pre-screening Question:



Highest educational attainment:

Months or years of BPO/call center experience:

Months or years of SQL experience:

Months of Digital ads experience:

Do you have basic API knowledge?

Last drawn salary:

Salary expectation:

Are you amenable to working on-site in Taguig with a shifting work schedule?

When can you start?