Qualification:

High School / Senior High School Graduate / College Graduate

Minimum 1 year overall work experience

Must have at least 1 year SQL experience

Candidates with IT-related educational background or technical support experience will be preferred

Good communication skills required

Must be willing to work onsite

Must be amenable to shifting / rotational schedule

Role Responsibilities:

Handle customer or client concerns related to SQL / technical support

Assist with basic troubleshooting and issue resolution

Analyze customer queries and provide accurate support

Document cases, updates, and resolutions properly

Coordinate with internal teams for escalations when needed

Maintain quality customer service and meet process targets

Preferred Profile:

CSR / TSR experience with SQL knowledge

Technical support background

Basic database understanding

Good English communication

Willing to process immediately