Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:(2) Davao, (4) Alphaland



Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps

Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills


Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary: