Job Description:
●Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
●Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
●Selling targeted products/services as part of the customer-initiated interaction
●Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
●Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
●Executes specialized projects and activities and typically works according to set principles
●Usually generates and initiates own workload and doesn't need instructions or guidelines
●Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
●Positions at this level are expected to significantly improve the day-to-day activities/processes
●Manages and oversees the implementation of short-term activities within the team
●Decisions are of an operational nature within a defined scope
●Positions on this level delivers their share of professional responsibilities focusing on professional excellence
●Typically manages a team of Individual Contributor co-workers


Qualifications :
●Minimum 5–8 years of BPO Sales experience
●At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)
●Strong background in Outbound Sales, objection handling, and conversion strategies
●Proven experience in driving sales performance and developing high-performing teams
●Strong knowledge of performance metrics, coaching, and action planning
●Excellent communication, stakeholder management, and presentation skills
●Energetic and engaging during the interview – client non-negotiable
●Dynamic, proactive, and capable of building strategies and implementing course corrections
●Preferably with Travel & Hospitality experience, especially cruise lines or hotels
●Can start immediately
●Willing to work onsite at TP MOA

Kindly answer the Recruitment questions and send as comment while applying
Recruitment process - Operations (hiring manager) Interview and Client Interview:

Years of BPO Sales experience
Years of leadership/people management experience
Years of Outbound and Inbound Sales experience
Years of Travel & Hospitality experience
Last drawn salary
Expected salary