ServiceNow HRSD Developer

We are seeking an experienced ServiceNow HRSD Developer to join our growing technology team. The successful candidate will play a key role in designing, developing, implementing, and supporting Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. You will collaborate with cross-functional teams, drive automation initiatives, and contribute to enterprise-wide digital transformation projects.

This is a Hybrid role based in Quezon City, requiring 3 days onsite and 2 days work-from-home, with a Night Shift schedule.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow HR Service Delivery (HRSD) solutions.

• Configure and manage Service Catalog items, workflows, Flow Designer, and HRSD modules.

• Develop and maintain integrations between ServiceNow and enterprise applications using REST APIs and other integration technologies.

• Support Continuous Integration and Continuous Delivery (CI/CD) processes for ServiceNow development.

• Develop and execute automated testing using the Automated Test Framework (ATF).

• Collaborate with multiple product teams and business stakeholders to gather requirements and deliver scalable solutions.

• Work with Azure DevOps to manage user stories, releases, deployments, and project tracking.

• Communicate platform updates, new features, and process improvements to end users.

• Create technical documentation, deployment guides, and development standards.

• Ensure ServiceNow solutions align with enterprise architecture, governance, and security standards.

• Troubleshoot application issues and provide ongoing production support.

• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum of 5 years of experience in ServiceNow development or administration.

• Strong knowledge of ServiceNow Human Resources Service Delivery (HRSD).

• Hands-on experience with:

  • Flow Designer

  • Automated Test Framework (ATF)

  • Service Catalog Development

  • API Integration and Testing

  • ServiceNow Deployment

• Experience with Azure Fundamentals and Azure DevOps.

• Understanding of CI/CD concepts and DevOps practices.

• Experience working with multiple product teams and business stakeholders.

• Excellent communication, collaboration, and problem-solving skills.

• Ability to work independently and within Agile teams.

Preferred Qualifications

• Experience with additional ServiceNow modules such as:

  • IT Service Management (ITSM)

  • Configuration Management Database (CMDB)

• Experience with enterprise platform integrations.

• Knowledge of ServiceNow best practices and governance.

• Exposure to automation and digital transformation initiatives.

Work Setup

• Hybrid Work Arrangement

• 3 Days Onsite

• 2 Days Work From Home

• Office Location: Eton Centris, Quezon Avenue, Quezon City

• Night Shift Schedule

Recruitment Process

• Resume Screening

• Initial Interview

• Technical Assessment / Final Interview

• Onboarding