Gratitude India

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Real-Time Analyst Vertical: UK Financial Customer Service

1 - 3 year(s)

Philippines - Manila

35000 - 50000 Thousand p.m

Job Description

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Role: Operations Executive

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Banking / Financial Services

Key Skills:

.NET

Description: The Real-Time Analyst is responsible for monitoring and managing real-time contact center operations to ensure service levels, staffing, and productivity targets are achieved. The role involves tracking queue performance, attendance, staffing levels, service levels, and intraday performance, while identifying gaps and taking appropriate actions to maintain operational efficiency. The analyst will work closely with operations and workforce management teams to communicate performance updates, manage schedule adherence, and support real-time staffing adjustments.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Jesse Emoghware

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