Job title: Operations Lead    
Work set up: Onsite (Quezon City))    
Work shift: Shifting Schedule    
Start date: ASAP    
Years of Experience: 10years+    
Headcount:1    
        

Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.      
• Critically assess solution design, including    
• Performance parameters (e.g., transactions per second, scalability)     
• Work closely with UBP and internal teams to:      
* Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis    
• knowledgeable in Root Cause Analysis & SQL 
• Not a job hopper

        
        
Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments     
• Drive escalations where necessary with clear data-backed insights.     
•  Provide hands-on leadership for production and operational calls.    
• Reduce dependency on UBP leadership for issue resolution by:     
    *Bringing strong TSYS domain expertise    
    * Enabling faster triaging and root cause analysis     
    * Ensure smooth functioning of L2 support and technical operations.     
• System resilience, failover, and operational readiness    
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution    
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).     
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs     
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.  


        
Skills:
•TSYS Platforms    
•Experience in production support    
•ISO 8583    
•SQL    
•Unix/Linux    
•Database Management    
•Splunk, AppDynamics, Dynatrace    
•Root Cause Analysis    
•Leadership Skills    
•Ticket Management    
        
Recruitment Process:
•Resume Screening c/o Ops    
•Interview c/o Ops


Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?Job title: Operations Lead
Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))
Work shift: Shifting Schedule
Salary: 100K - 125K
Start date: ASAP
Years of Experience: 10years+
Headcount:1


Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.
• Critically assess solution design, including
• Performance parameters (e.g., transactions per second, scalability)
• Work closely with UBP and internal teams to:
* Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis
• knowledgeable in Root Cause Analysis & SQL
• Not a job hopper
• Must not be a present or former employee of Wipro


Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments
• Drive escalations where necessary with clear data-backed insights.
• Provide hands-on leadership for production and operational calls.
• Reduce dependency on UBP leadership for issue resolution by:
*Bringing strong TSYS domain expertise
* Enabling faster triaging and root cause analysis
* Ensure smooth functioning of L2 support and technical operations.
• System resilience, failover, and operational readiness
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.



Skills:
•TSYS Platforms
•Experience in production support
•ISO 8583
•SQL
•Unix/Linux
•Database Management
•Splunk, AppDynamics, Dynatrace
•Root Cause Analysis
•Leadership Skills
•Ticket Management

Recruitment Process:
•Resume Screening c/o Ops
•Interview c/o Ops


Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?