Collection Associate – B2B Accounts Receivable

Onsite in Aura, Taguig | Night Shift | ₱30,000 – ₱35,000 | Start Date: July 27, 2026

About the Role
Turn overdue invoices into lasting partnerships. As a B2B Collections Associate, you’ll own a portfolio of customer accounts, using proactive outreach, smart negotiation, and cross-functional collaboration to recover payments while preserving trust. You’ll be the bridge between our finance operations and our customers—tracking aging buckets, resolving disputes, and keeping the cash flowing. If you have a sharp eye for detail, strong communication skills, and experience in B2B or SaaS collections, this onsite role in Aura, Taguig offers a rewarding next step in your finance career.


What You’ll Do

Manage Your Portfolio: Take ownership of assigned customer accounts and aging buckets, hitting collection targets through consistent follow‑up.


Drive Collections: Conduct collections via calls and emails, following up on payment commitments and turning promises into actual payments.


Resolve Payment Delays: Investigate and fix issues that stall payments by coordinating with Billing, Sales, and Cash Application teams. You’ll be the problem‑solver who gets things moving.


Maintain Accurate Records: Keep detailed collection notes, customer correspondence, and account status updates—ensuring every interaction is documented and audit‑ready.


Support AP Portal Work: Assist with invoice submissions, vendor setup requirements, and PO‑related issues that impact payment processing.


Escalate Critical Accounts: Raise disputes and high‑risk accounts following defined governance processes, ensuring visibility and timely action.


Meet Performance Goals: Achieve productivity, quality, and SLA requirements while delivering a positive, professional customer experience on every contact.


What You’ll Bring

Education: Bachelor’s degree in Commerce, Finance, Accounting, or a related field.


Experience: 2–5 years in Accounts Receivable, B2B Collections, or Order‑to‑Cash processes, ideally within a shared services, SaaS, or technology environment.


Domain Knowledge: Strong understanding of AR aging, dunning processes, promise‑to‑pay management, account reconciliations, and dispute handling.


Technical Skills: Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms. Exposure to AR tools is preferred. Proficiency in MS Office is essential.


Communication Excellence: C1 CEFR English proficiency (or equivalent) in both verbal and written communication. You negotiate with tact, listen actively, and build rapport with customers and internal stakeholders alike.


Analytical & Detail‑Oriented: You spot trends, analyse account histories, and maintain a high level of accuracy in every task.


Flexibility: Willingness to work night/US shifts is required to support our global portfolio.


Why Join Us
You’ll be part of a dynamic, growth‑focused team that values your contribution to financial health and customer satisfaction. We offer a competitive salary package, a supportive work environment, and the chance to build deep expertise in B2B collections and order‑to‑cash operations. Your success here will open doors to senior collections roles, team leadership, or broader finance operations.


How to Apply
Ready to turn aging receivables into healthy cash flow? Submit your updated CV and be prepared to discuss your B2B collections experience, ERP system knowledge, and comfort working onsite in Taguig on a night shift schedule. We’re excited to meet a collections professional who can balance firmness with fairness—and results with relationships.