Production Services Representative – Onsite – Banking & Financial Services

Location: Eton, Quezon City, Philippines
Work Setup: 100% Onsite
Experience: 1–2 Years
Salary: Up to 20% hike from last drawn salary, plus PHP 2,400 allowance, depending on experience
Joining Bonus: PHP 40,000
Salary Expectation Limit: Candidates asking for more than PHP 50,000 will not be considered
Recruitment Process: SAP Registration followed by Walk-in Interview

Job Summary

We are seeking a motivated and customer-focused Production Operations Associate to support international banking and financial services operations. The ideal candidate must have 1–2 years of experience in US or UK banking and telephony processes, with a background in banking, collections, fraud, underwriting, payouts, or similar financial services roles.

The successful candidate should possess strong problem-solving abilities, excellent communication skills, and a good understanding of customer service. The role requires confidence in handling international customers while maintaining service quality, accuracy, and compliance with established procedures.

Key Responsibilities

• Handle customer inquiries and service requests related to banking and financial services.

• Support banking, collections, fraud, underwriting, payout, or other relevant financial operations.

• Communicate professionally and assertively with international customers through telephony channels.

• Understand customer concerns, investigate issues, and provide appropriate resolutions.

• Follow established standard operating procedures, quality standards, and compliance guidelines.

• Maintain accurate customer records and document interactions in the appropriate systems.

• Identify and escalate complex issues to the relevant teams when necessary.

• Meet established productivity, quality, and customer satisfaction targets.

• Protect confidential customer and financial information in accordance with company policies.

• Collaborate with team members to ensure smooth and efficient process delivery.

Qualifications and Requirements

• Education: At least Higher Secondary (old curriculum), Senior High School, completion of the second year of college, or a college graduate.

• Experience: 1–2 years of experience in US or UK banking and telephony operations.

• Prior experience in banking, collections, fraud, underwriting, payouts, or similar financial services accounts is required.

• Good problem-solving and analytical skills.

• Strong verbal communication skills with a professional and assertive approach.

• Understanding of customer service principles and international customer handling.

• Ability to manage customer concerns effectively and work in a target-driven environment.

• Willingness to work 100% onsite at Eton, Quezon City.

• Flexibility to work schedules aligned with international operations, as required.

Compensation and Benefits

• Salary increase of up to 20% over the last drawn salary, depending on experience.

• Additional PHP 2,400 allowance, subject to applicable terms.

• PHP 40,000 joining bonus, subject to eligibility and applicable payout conditions.

• Candidates with salary expectations exceeding PHP 50,000 will not be considered.

Recruitment Process

1. Complete SAP registration.

2. Attend the walk-in interview.

3. Complete any required assessments and subsequent hiring formalities.

Ideal Candidate Profile

The ideal candidate has relevant US or UK banking experience, practical telephony skills, a customer-centric mindset, and the ability to resolve financial service inquiries with accuracy and professionalism. Candidates should be comfortable working onsite and communicating with international customers in a fast-paced environment.