Multilingual Customer Support Representative – Cantonese

Work Location: Onsite – Quezon City, Philippines
Work Schedule: Shifting / Night Shift
Salary: PHP 52,212.67 – PHP 87,146/month (Negotiable based on experience and language proficiency)
Sign-On Bonus: PHP 20,000 + Performance Incentives
Start Date: ASAP

We're Hiring Fluent Cantonese Speakers!

Are you fluent in Cantonese and looking to build a rewarding career with a global organization? We're looking for customer-focused professionals who can deliver exceptional service while communicating confidently in Cantonese and English.

Whether you're an experienced BPO professional or a first-time applicant, we welcome candidates who are passionate about helping customers and eager to grow their careers.

Key Responsibilities

• Provide professional customer support in Cantonese and English via phone, email, chat, and other communication channels.

• Handle inbound and outbound customer interactions with professionalism and empathy.

• Assist customers with account inquiries, billing concerns, service requests, product information, and general support.

• Resolve customer issues efficiently while delivering an outstanding customer experience.

• Communicate clearly and professionally with customers from diverse cultural backgrounds.

• Accurately document customer interactions using internal systems and tools.

• Achieve quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through effective problem-solving and excellent service.

• Perform other duties as assigned to support business and operational requirements.

Qualifications

• Fluent in spoken and written Cantonese with the ability to communicate naturally and professionally.

• Strong listening and comprehension skills, including understanding complex conversations and implied meanings.

• Working knowledge of English is required, as training, documentation, and internal systems are in English.

• Open to candidates with or without BPO or customer service experience.

• Previous experience in Collections is an advantage but not required.

• Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.

• Must be willing to work onsite in Quezon City on a shifting/night shift schedule.

• Must be legally authorized to work in the Philippines with a valid work visa.

Preferred Skills

• Customer Service

• BPO / Contact Center Experience

• Billing Support

• Collections

• Order-to-Cash (O2C)

• Problem Solving

• Customer Relationship Management (CRM)

• Excellent Communication Skills

• Multitasking

• Cross-cultural Communication

What We Offer

• Competitive and negotiable salary package

• PHP 20,000 Sign-On Bonus

• Performance incentives

• Paid training

• Health insurance

• Life insurance

• Free parking

• Company events

• Career growth and internal promotion opportunities

• Opportunity for regular/permanent employment

Recruitment Process

• Initial Screening

• Language Assessment

• Interviews

• Job Offer

Pre-Screening Questions

Please include your answers when submitting your application:

1. How would you describe your Cantonese language proficiency?

2. Can you communicate fluently and professionally in Cantonese?

3. What is your current location?

4. What is your nationality?

5. What type of Philippine work visa do you currently hold?

6. Do you have experience in Collections or the Order-to-Cash (O2C) process?

7. What is your notice period or earliest available start date?