Bilingual Spanish Customer Service Executive

Job Description

We are looking for Bilingual Spanish Customer Service Executives to handle customer interactions and provide effective support in English and conversational Spanish. The role requires strong customer service skills, clear communication, and the ability to work in a fast-paced BPO environment.

Key Responsibilities

• Handle customer inquiries and provide accurate and timely assistance.

• Communicate effectively with customers in English and conversational Spanish.

• Resolve customer concerns while maintaining a high level of customer satisfaction.

• Follow established customer service processes, policies, and procedures.

• Accurately document customer interactions and required information.

• Escalate complex issues to the appropriate teams when necessary.

• Meet defined quality, productivity, and customer service standards.

• Work effectively in a shifting and night-shift environment.

Qualifications

• Must be at least a High School Graduate.

• Conversational Spanish skills are required; advanced certification is not necessary.

• Minimum 1 year of BPO Customer Service experience.

• Previous experience as a Bilingual Spanish CSR is preferred but not mandatory.

• Strong verbal and written communication skills.

• Good customer service and problem-solving skills.

• Must be willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City.

• Must be willing to work on a night-shift / shifting schedule.

Compensation

• PHP 40,000 – PHP 55,000 per month.

• Salary increase should not exceed 30% of the candidate's previous total compensation package.

Interview Process

1. HR Round – Virtual

2. VNA Round – Virtual/Onsite

3. Operations Round – Virtual/Onsite

Pre-Screening Questions

1. Highest educational attainment

2. Level of Spanish language proficiency

3. Years of Bilingual Spanish CSR experience

4. Years of BPO CSR experience

5. Last drawn salary

6. Expected salary

7. Willingness to work onsite in Ortigas, Pasig City or Exxa Tower, Bridgetowne, Quezon City on a shifting/night-shift schedule

8. Notice period