General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

Remote Customer Service:

•Providing customer service and support via phone, online chat, or text, including:

•Call center-based customer support in response to a high volume of low-complexity inquiries.

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including:

•Acting as a liaison between customers, production, and distribution departments related to specific customer orders.

Providing technical and non-technical customer support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Required Skills:

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Benefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits.