Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Service Desk Analyst who can speak both French and English for out IT BPO Partner located in Taguig.

Job Title: Service Desk Analyst - French & English

Work set up: Onsite in Taguig

Work schedule: Shifting

Salary: 55,000 - 75,000

Headcount: 4

Qualifications:

• With or Without Service Desk Experience.


• Can speak, read, and write in English and French Language.


• Open for locals only residing permanently here in the Philippines


• Willing to work onsite.


• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field


• Related work experience is not required as long as with knowledge in basic troubleshooting and technical terms.


• The interview process will be language, technical and final interview.


• Open for Taguig or Ortigas ONSITE location.

Position Description:

• We are seeking a dedicated and enthusiastic French and English-speaking L1 Customer Support Agent to join our growing team.


• The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.


• The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting.​

Skills:

• Fluent in French and English


• Windows


• M36


• Strong communication skills


• Technical troubleshooting


• Customer Service & Support


• Data Analysis


• Microsoft UAM

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!