WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig

WORK SHIFT: Night Shift (Weekends Off)

Overall Purpose

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation for operational issues.


Skills and Qualifications

KYC Team Lead – required


3 to 5 years of KYC-relevant experience – required


3 years of supervisory experience – required


Responsibilities

Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics


Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments


Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off


Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback


Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers


Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners


Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail


Manage attrition risk through engagement, recognition, and early identification of disengagement signals


Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions


Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary


Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp


Additional Information

Open to applicants who are currently in the Philippines and already have the right to live and work in this country


Must not have an active or recent application with Accenture


Why Join?

Lead a team of KYC analysts in a global financial services environment


Prime Uptown Bonifacio location


Night shift with weekends off – work-life balance


Career growth in AML and KYC compliance


Collaborative and supportive team environment