We are looking for fluent Mandarin-speaking Customer Service Representatives to handle customer inquiries and provide professional support in both Mandarin and English. The successful candidates will assist customers with account-related concerns, billing inquiries, service requests, and general support while ensuring a positive customer experience.

Job Responsibilities

- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

- Provide customer support in English and Mandarin.

- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

- Resolve customer concerns efficiently while delivering a positive customer experience.

- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

- Document customer interactions accurately using company systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction goals.

- Build trust and customer loyalty through exceptional service and problem-solving.

- Perform other duties as assigned to support business and operational needs.

Job Qualifications

- Open to candidates with or without BPO experience.

- Speak fluently and spontaneously in the Mandarin language.

- Use the language effectively in a professional environment.

- Understand complex and extended conversations, including implied meanings.

- Working knowledge of English is needed; training and client systems are in English.

- The primary language for customer interaction remains the languages specified in the table.

- Previous collections experience is highly preferred but not required.

- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

- Candidate must be able to work in the Philippines and have a valid working VISA.

- Also accepts Temporary Resident Visa for non-Filipino applicants.

- Eligible to work in the Philippines and available to start ASAP.

Language Skills

- Fluent in Mandarin.

Benefits

- Company events

- Free parking

- Health insurance

- Life insurance

- Paid training

- Promotion to permanent employee