Monitoring, Observability & Event Management Architect (ServiceNow ITOM | Azure | AIOps)

Location: Quezon City, Philippines (Hybrid)

Work Setup: Hybrid

Shift: Night Shift

Start Date: ASAP

Headcount: 1

Build Enterprise-Scale Monitoring & Observability Solutions

We are seeking an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring platforms across cloud and hybrid environments.

This role is ideal for professionals with strong expertise in ServiceNow ITOM, AIOps, Azure Monitor, Application Performance Monitoring (APM), observability frameworks, automation, and cloud monitoring architectures. You will work closely with architecture teams and business stakeholders to build intelligent monitoring solutions that improve system reliability, performance, and operational efficiency.

Key Responsibilities

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• Design and architect enterprise Monitoring, Observability, and Event Management solutions.
  
• Lead the implementation of ServiceNow ITOM Event Management and AIOps integrations.
  
• Develop enterprise monitoring standards, governance, and best practices.
  
• Design monitoring solutions for SaaS, PaaS, and IaaS applications.
  
• Collaborate with architecture and engineering teams across multiple technology domains.
  
• Build proactive monitoring strategies using Azure Monitor, Log Analytics, telemetry, synthetic monitoring, and Application Performance Monitoring (APM).
  
• Integrate monitoring alerts into ServiceNow ITOM for automated incident management.
  
• Drive automation initiatives using PowerShell, Python, Ansible, APIs, and DevOps practices.
  
• Conduct Proof of Concepts (POCs) for emerging observability technologies.
  
• Analyze application and infrastructure performance issues and recommend architectural improvements.
  
• Support continuous improvement through platform upgrades, optimization, and automation.
  

Required Qualifications

Education

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• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
  

Experience

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• 5+ years of experience in IT Monitoring, Observability, Infrastructure Monitoring, or related technical roles.
  
• 3+ years of experience as an IT Architect, Monitoring Architect, Solution Architect, or similar role.
  
• Extensive experience implementing ServiceNow ITOM Event Management and alert integrations.
  
• Strong experience with enterprise monitoring and Application Performance Monitoring (APM).
  
• Experience designing monitoring solutions in Azure Cloud environments.
  
• Experience working with DevOps and Infrastructure Automation.
  

Required Technical Skills

ServiceNow & AIOps

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• ServiceNow ITOM
  
• ServiceNow Event Management
  
• ServiceNow AIOps
  
• Alert Integration
  
• Event Correlation
  
• Incident Automation
  

Microsoft Azure

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• Azure Monitor
  
• Azure Log Analytics
  
• Azure Data Lake
  
• Azure Fabric
  
• Azure Functions
  
• Azure Application Insights
  
• Kusto Query Language (KQL)
  
• Telemetry
  
• Synthetic Transactions
  

Monitoring & Observability

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• Observability
  
• Application Performance Monitoring (APM)
  
• Infrastructure Monitoring
  
• Metrics
  
• Logs
  
• Tracing
  
• Root Cause Analysis
  
• Performance Optimization
  

Monitoring Platforms

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• Grafana
  
• Prometheus
  
• AppDynamics
  
• ThousandEyes
  
• Riverbed
  
• Nobl9
  

Automation & DevOps

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• Ansible
  
• PowerShell
  
• Python
  
• REST APIs
  
• CI/CD
  
• Infrastructure Automation
  

Programming

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• Python
  
• PowerShell
  
• JavaScript
  
• C#
  
• SQL
  
• .NET
  

Networking

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• WAN/LAN
  
• TCP/IP
  
• PKI
  
• Network Monitoring
  

IT Operations

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• ITSM
  
• ServiceNow
  
• Enterprise Architecture
  
• Compliance
  
• Incident Management
  
• Problem Management
  
• Change Management
  

Preferred Qualifications

Candidates with experience in the following will have an advantage:

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• Site Reliability Engineering (SRE)
  
• Cloud Monitoring Strategy
  
• Observability Frameworks
  
• Enterprise Architecture
  
• Multi-cloud Monitoring
  
• AI-driven Operations (AIOps)
  
• Cloud-native Monitoring
  
• Automation Strategy
  
• Platform Engineering
  

Why Join Us?

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• Work on enterprise-scale cloud and hybrid infrastructure.
  
• Lead architecture decisions for mission-critical monitoring platforms.
  
• Exposure to cutting-edge AIOps and Observability technologies.
  
• Hybrid work environment.
  
• Competitive compensation package.
  
• Opportunity to influence enterprise monitoring strategy.
  

Pre-Screening Questions

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1. How many years of experience do you have in IT Monitoring, Observability, or related technical roles?
   
2. How many years of experience do you have in an IT Architecture role?
   
3. Describe your experience implementing ServiceNow ITOM Event Management and AIOps.
   
4. Which monitoring platforms have you worked with? (Grafana, Prometheus, AppDynamics, Azure Monitor, ThousandEyes, Riverbed, Nobl9, etc.)
   
5. What is your experience with Azure Monitor, Azure Log Analytics, KQL, and Application Insights?
   
6. Which scripting or programming languages are you proficient in? (Python, PowerShell, JavaScript, C#, SQL)
   
7. Describe your experience with automation tools such as Ansible and DevOps practices.
   
8. What was your last drawn salary?
   
9. What is your expected salary?
   
10. Are you willing to work on a Hybrid setup in Quezon City on a Night Shift?
    
11. If selected, how soon can you start?
    

Keywords (ATS, AI Search & Google Optimized)

Monitoring Architect • Observability Architect • Event Management Architect • ServiceNow ITOM • ServiceNow AIOps • Azure Monitor • Azure Log Analytics • KQL • Application Performance Monitoring (APM) • Observability • Grafana • Prometheus • AppDynamics • ThousandEyes • Riverbed • Nobl9 • Azure Application Insights • Azure Functions • Telemetry • Synthetic Monitoring • DevOps • Automation • Python • PowerShell • JavaScript • C# • SQL • Ansible • Infrastructure Monitoring • Enterprise Architecture • Site Reliability Engineering (SRE) • Cloud Monitoring • ITSM • Azure Cloud • Incident Management • Event Correlation • Alert Integration