Are you passionate about helping others grow and succeed? Our client is seeking a dynamic

and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging

and impactful training sessions—both one-on-one and in groups—to new hires and existing team

members. You’ll play a key role in onboarding, compliance education, and ongoing performance

coaching, helping to shape a confident and compliant workforce.


Key Responsibilities:
Training and Development

Deliver comprehensive training to new collections associates on:

Company and client policies

Federal and state collection laws

Effective collection strategies

Internal systems, software, phone protocols, and dialer tools

Facilitate ongoing training sessions for current employees, including new client products or

regulatory updates.

Coach and mentor new hires through floor support, assisting with goal achievement and skill

development.

Adapt and refine training materials and methodologies to meet the needs of diverse learners.


Program and Compliance Management:
Ensure all trainees understand and adhere to compliance standards and work expectations.

Support the maintenance and updating of training aids—manuals, presentations, visual aids,

and handouts.

Stay informed on changes in industry regulations and client requirements to ensure training

remains current.


Collaboration and Reporting:
Work closely with leadership to identify training gaps and implement effective learning

strategies.

Maintain accurate records for compliance reporting, trainee progress, and certification tracking.

Occasionally, travel to other company sites for training support or client initiatives.


Requirements:

Proven experience of at least 2 years in training or coaching, within a call center environment

Latest experience in handling Telco accounts for at least 2 years

Strong communication and presentation skills

Ability to motivate and inspire learners at various levels

Familiarity with collection systems and compliance regulations preferred

Adaptable, proactive, and team-oriented mindset

High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable

Open for Filipinos and local applicants only

With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting

Ability to analyze and interpret operational data to inform decisions.

Problem-solving: Define issues, collect data, and draw valid conclusions.

Fulfillment of all assigned responsibilities and duties.