JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

WORK SET UP: Onsite in Taguig 
WORK SHIFT: Night shift, Weekends Off

Head Count 3
(Salary is confidential, the final salary offer will depend on the client and project they will be assigned)

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

•    Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 
•    Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 
•    Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
•    Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 
•    Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 
•    Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 
•    Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 
•    Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
•    Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 
•    Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS 

• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site



RECRUITMENT PROCESS:

1. Screening with CV Reviewer
2. Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV
3. For review with the client 

NOTE: Please inform your valid candidates to monitor their application updates and status through email or their Workday Account


PRE-SCREENING QUESTIONS:

1. Highest educational attainment:
2. Years of KYC-relevant experience
3. Years of supervisory experience
4. Last drawn salary
5. Expected salary
6. Amenability to work full onsite in BGC Taguig with a night shift work schedule