Healthcare Customer Support Representative (BPO)

Location: Quezon City, Taguig (Work from Office/Flexible Shifts)
Employment Type: Full-Time

‍ About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities

• Handle inbound/outbound customer support calls, emails, and chats related to healthcare services.

• Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.

• Provide accurate information regarding procedures, coverage, and healthcare policies.

• Document customer interactions clearly in CRM systems.

• Escalate complex issues to supervisors when necessary.

• Maintain HIPAA/privacy standards and confidentiality of medical information.

Skills & Qualifications

• Excellent communication (English) — verbal and written.

• Customer-first mindset with strong problem solving skills.

• Prior experience in healthcare support or BPO environment is preferred.

• Comfortable working in shifts (rotational, weekends/holidays).

• Basic computer & CRM proficiency.

• Ability to handle sensitive and emotional conversations with empathy.

Preferred (but not mandatory)

• Knowledge of healthcare terminology, insurance processes, EMR/EHR tools.

• Multilingual capabilities (e.g., English, Spanish).

What We Offer

• Competitive salary and performance incentives.

• Health benefits and paid time off.

• Continuous training & opportunities for career growth.

• Supportive team culture.