Job Title: Knowledge Management Lead

Location: BGC Taguig or Makati | Setup: Hybrid/RTWO | Shift: Night/Shifting

Salary: ₱75K–₱130K | Experience: 5–8 years

We are hiring a Knowledge Management Lead for a leading financial institution (Bank of the Philippines). The role involves defining, documenting, implementing, and governing Knowledge Management (KM) processes while ensuring alignment with other ITSM processes.

Requirements:

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  10–12 years’ experience in KM implementation and governance.

  
  


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  ITIL 4 or V3 Foundation certification.

  
  


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  Excellent communication and stakeholder management skills.

  
  


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  Strong hands-on experience managing, categorizing, and maintaining knowledge articles.

  
  


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  Experience with onsite–offshore coordination.

  
  

Preferred:

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  Experience with ServiceNow or similar ITSM tools.

  
  


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  Service Integration and Management (SIAM) background.

  
  

Other Details:

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  Must be willing to work onsite in Taguig or Makati.

  
  


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  Stable career history required (no short-term job hopping).

  
  


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  Not a current or former TCS employee.

  
  

USP: Experience in ServiceNow KM within Infrastructure projects in the banking domain is highly desirable.