JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst
WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3
WORK SHIFT: Night shift
Salary budget: 40K - 65K (Confidential and estimate only)
(Salary is confidential but sharing a range here for sourcing purposes only and never share to your candidates, only give them a hint that once they are selected, the final salary offer will depends to the client and project they will be assigned)
**Joining bonus of up to Php 45,000 (T&C applies)**

SKILLS AND QUALIFICATIONS:

• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3

Other details:

• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RESPONSIBILITIES:

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

RECRUITMENT PROCESS:

• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV and CV
• For reviewing with the client


PRE-SCREENING QUESTIONS:

1. How many years of experience do you have as a Fraud Supervisor?
2. How much is your last drawn salary?
3. How much is your salary expectation?
4. Are you amenable to working onsite with a night shift schedule in Taguig?