We are looking for an experienced Director – Process Excellence to lead business analysis, data analytics, and process improvement initiatives. The ideal candidate must have strong leadership experience, advanced knowledge of business reporting and management principles, and a Lean Six Sigma Black Belt certification.

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‎Qualifications and Requirements

‎Bachelor of Computer Applications or Postgraduate Certificate in Data Science and Business Analysis.

‎Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required.

‎12–15 years of leadership experience in business analysis roles.

‎12–15 years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, BPO, or customer service industry.

‎8–10 years of data analytics experience.

‎Deep to expert knowledge of Microsoft Excel, Word, and PowerPoint.

‎Excellent written and verbal communication skills, including face-to-face presentations.

‎Experience in business writing, process documentation, and delivering training based on documented processes.

‎Willingness to work on the graveyard shift and shifting schedules, including weekends and holidays.

‎Required Certification

‎Lean Six Sigma Black Belt Certification (CSSBB or equivalent).

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‎Interested in This Opportunity?

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‎If you meet the qualifications and are interested in taking on this leadership opportunity, apply now! We look forward to hearing from you.