​​​​JOB TITLE: Site Reliability Engineer (SRE)

LOCATION: Eton Centris, Quezon Avenue, Quezon City
WORK SETUP: Hybrid – 2 Days WFH, 3 Days Onsite
WORK SHIFT: Night Shift
EMPLOYMENT TYPE: Full-Time
EXPERIENCE REQUIRED: 5+ Years
AVAILABILITY: ASAP

Role Overview

We are hiring a Site Reliability Engineer to design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications. This role has a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling, partnering closely with product teams to implement SLO/SLI-driven operations.

Key Responsibilities

• Design and define standards, patterns, and automation opportunities to elevate monitoring and reliability across platforms and applications
  
• Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing capabilities
  
• Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable routing
  
• Contribute to Monitoring, Observability & Event Management strategy, tooling intake, and governance checkpoints; coach product teams
  
• Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success through postmortem learnings embedded into patterns, rules, and pipelines
  

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
  
• 5+ years of experience in an SRE role with a deep understanding of monitoring and application performance management
  
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management
  
• Strong knowledge of Azure Log Analytics, KQL, Telemetry, and APM implementations
  
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts
  
• Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions
  
• Understanding of network architecture and security (WAN/LAN, TCP/IP, PKI)
  
• Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes
  
• AIOps vision and awareness
  
• Demonstrated ability to collaborate across IT Operations, platform, cyber, network, and product teams
  
• Strong written and verbal communication skills for standards and enablement
  
• Stable work history (no frequent job-hopping)

Required Skills

• Cloud Observability: Azure Monitor / App Insights / Log Analytics (KQL)
  
• Grafana, Prometheus, App Dynamics, ThousandEyes
  
• ServiceNow Event Management
  
• Strong analytical and systems thinking (SLI/SLOs, postmortems, CMDB context)
  
• Ability to translate complex reliability patterns into consumable standards and coach teams via office hours/CoP sessions
• Azure Log Analytics
  
• Azure Monitor
  
• SRE
  
• ServiceNow (or ServiceNow ITOM if available)
  
• KQL
  
• Grafana
  
• IT Operations Management
  
  

Recruitment Process

1. Paper Screening
   
2. L1 Interview
   
3. L2 Interview (Optional)
   
4. Technical Assessment / Final Interview

Pre-Screening Questions

1. What is your highest educational attainment?
   
2. How many years of relevant experience do you have in monitoring/observability/SRE roles, with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management?
   
3. How many years of experience do you have in an SRE role with a deep understanding of monitoring and application performance management?
   
4. What is your current/last monthly salary?
   
5. What is your salary expectation?
   
6. Are you amenable to working hybrid in Quezon City on a night shift schedule?
   
7. When are you available to start once hired?