Customer Service Representative Jobs in Mandaluyong City

Are you passionate about providing top-notch customer support and making a difference in people's lives? If so, we have an exciting opportunity for you!

Position: Customer Service Representative

Location: Mandaluyong City

Type: Full-Time

Compensation: Competitive Salary + Benefits

Job Description:

As a Customer Service Representative, you will be the face of our company, delivering exceptional customer service through various communication channels. You will assist customers with inquiries, resolve issues, and ensure their satisfaction. This role involves active listening, problem-solving, and maintaining a positive attitude at all times.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat

Provide information about products and services

Resolve customer issues and complaints

Document interactions and transactions

Collaborate with team members to improve service quality

Requirements:

Excellent communication skills in English

Strong problem-solving and active listening abilities

Previous customer service experience is a plus

Willingness to work in shifts

Knowledge of CRM systems is a bonus

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