CUSTOMER SERVICE REPRESENTATIVE Responsibilities:-

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  Manage large amounts of incoming phone calls

  
  


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  Generate sales leads

  
  


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  Identify and assess customers’ needs to achieve satisfaction

  
  


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  Build sustainable relationships and trust with customer accounts through open and interactive communication

  
  


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  Provide accurate, valid and complete information by using the right methods/tools

  
  


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  Meet personal/customer service team sales targets and call handling quotas

  
  


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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  
  


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  Keep records of customer interactions, process customer accounts and file documents

  
  


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  Follow communication procedures, guidelines and policies

  
  


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  Take the extra mile to engage customer

  
  

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• High school diploma 

SALARY :- From 30k to 40k