Customer Administration Associate Jobs Back-Office Jobs in Manila

Job Description -

Job Responsibilities:

The tasks to be performed include, but are not limited to the following:

• Be the front line to all client/key stakeholders queries


• Proficiently manage phone calls and emails


• Improve efficiencies with current software's


• Improve knowledge and education around NDIS queries


• Work closely with the therapy staff and team leaders to ensure service delivery to clients is optimal


• Answer inbound calls and offer high-end customer service


• Operate the company's booking system


• Manage query stage enquiries, initial appointments, interpreters, NDIS paperwork and all other client management


• Liaise with clients, their families, and key stakeholders for those living with disability


• Be responsible for induction and training of new staff


• Have an understanding of the NDIS, expectations of being a provider and complying with the NDIS Code of Conduct


• Understating and adhering to the company's policies and procedures


• Working with Microsoft Office 365 and other Connect2Care software


• Work within the multidisciplinary team to manage nonclinical and clinical efficiencies including meeting company expectations


• Senior management of key tasks as mentioned above

Job Qualifications:

• 
  

  At least 2 years of experience as Customer Support Representative dealing with or communicating with foreign customer clients and handling customer data management.

  
  


• CSR experience in the Healthcare industry is preferred.


• Demonstrate mastery of products/ services assigned


• Professional: Uphold a strong work ethic and professional manner


• Communication: Communicate clearly and concisely (both in writing and verbally)


• Time management/organisation: Accomplish objectives efficiently and effectively in the given time frame


• Flexible: Adapt and respond to an ever-changing environment


• Initiative/proactivity: Take action when needed, and initiate things independently


• Teamwork: Assist and support others, whilst building meaningful relationships


• Open door policy: Maintain a friendly, positive and approachable manner


• Client cantered service: Provide services that are tailored around the client's needs to ensure the best outcomes can be achieved


• Inclusion: Exhibit and show an understanding of inclusion, cultural sensitives and the needs of diverse communities